Program

Workplace Essentials Series

Time limit: 60 days

$79.99 Enroll

Full program description

PROGRAM HIGHLIGHTS

Workplace Essentials is a self-paced, four-course series designed to prepare newly certified phlebotomists and career changers for success in the healthcare workplace. This series of short, focused courses builds the professional behaviors, communication skills, emotional intelligence, and accountability that employers value in fast-paced healthcare environments. You'll learn how to manage stress, communicate effectively, act with professionalism, and take ownership of your responsibilities, skills that set you apart, and build trust with patients and team members alike. The Workplace Essentials program is designed to help you succeed from day one. 

Each course includes practical activities, real-world examples, and a digital badge to showcase your readiness.

8h
Time to complete
100%
Self-paced
Digital Badge
Included

COURSES IN THIS PROGRAM 

◆ Emotional Intelligence at Work – Manage emotions and build better relationships at work

  • Understand what emotional intelligence (EQ) is and why it matters in healthcare

  • Recognize and manage your emotions under pressure

  • Practice empathy and read social cues in patient and team interactions

  • Use emotional intelligence to work better with others

  • Stay flexible during changes and stressful situations

◆ Workplace Communication – Communicate clearly and respectfully in all workplace situations

  • Build strong verbal, nonverbal, and listening skills

  • Communicate with patients, coworkers, and supervisors more effectively

  • Give and receive feedback in a professional and respectful way

  • Adjust communication styles for different roles, cultures, and situations

  • Write clear emails and workplace messages using proper tone and etiquette

◆ Professionalism in the Workplace – Show up with professionalism, integrity, and respect

  • Understand what professionalism looks like in a healthcare setting

  • Demonstrate reliable, respectful, and proactive behaviors

  • Manage your time, priorities, and workload with professionalism

  • Present yourself professionally through appearance and hygiene

  • Handle ethical issues and unprofessional behavior with confidence

◆ Stand Out in Healthcare Teams – Build trust, take initiative, and grow your reputation in the healthcare workplace

  • Take ownership of your work and follow through without reminders

  • Recover from mistakes with maturity and professionalism

  • Offer help proactively while respecting your role and boundaries

  • Respond to feedback with a growth mindset and team-first attitude

  • Build habits that make you reliable, promotable, and trusted on any healthcare team

Whether you're starting a new position or looking to sharpen your professional edge, Workplace Essentials equips you with the foundational skills every employer values — from effective communication to emotional intelligence. Build confidence, credibility, and career-ready habits that set you apart from day one.

Enroll Now!